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We are restoring your account context, Guild member access, service basket, and trust status.
Live status
Use this page to confirm whether verification, reporting, dispute handling, and service support updates are working as expected before you rely on them.
Guild member verification
Visible
Guild member verification state stays visible before a new public request is assigned.
Protected payment
Available where supported
Payment routes stay attached to the service record where protected payment is supported.
Evidence capture
Expected
Important job evidence, progress notes, and completion checks stay attached to the request.
Dispute support
Active
Open concerns can pause the next step until the review outcome is recorded.
Service windows
Urgent concerns
Urgent safety and fraud concerns are reviewed first
If a report suggests immediate safety, impersonation, or payment risk, it is prioritised ahead of routine updates.
First update
You receive an update within the published review window
Customers and Guild members receive a first response and the next evidence step within the stated service window.
Investigation
Disputes stay under review until a documented outcome is reached
Dispute cases are tracked until they are resolved, escalated, or closed with a recorded outcome.
Follow-up
Post-resolution actions move after the review closes
Payment release, standing updates, and follow-up notices move only after the review outcome is recorded.
Use the incident form for active customer harm, the disclosure route for sensitive technical findings, or reopen the reporting route if the case already has a reference.
