Guild member verification
Not confirmed
No current customer-journey check is available for this service.
Service status
Service availability and support windows
Current availability is not confirmed. Last verified check: not available. Published service windows describe our process and do not establish that a service is working now.
Protected payment
Not confirmed
No current customer-journey check is available for this service.
Evidence capture
Not confirmed
No current customer-journey check is available for this service.
Dispute support
Not confirmed
No current customer-journey check is available for this service.
Service windows
Published timing for trust handling
Urgent concerns
Safety and fraud concerns come first
No current customer-journey check is available for this service.
First update
First updates follow the published target
No current customer-journey check is available for this service.
Investigation
Disputes stay under review until an outcome
No current customer-journey check is available for this service.
Follow-up
Follow-up starts after review closes
No current customer-journey check is available for this service.
Need to escalate?
Use the incident form for active customer harm, the disclosure route for sensitive technical findings, or reopen the reporting route if the case already has a reference.