Guild member verification
Visible
Verification state stays visible before a public request is assigned.
Live status
Check live service status and support windows.
Use this page to confirm whether verification, reporting, dispute handling, and service support updates are working as expected before you rely on them.
Protected payment
Available where supported
Payment stays attached to the service record where supported.
Evidence capture
Expected
Job evidence, progress notes, and completion checks stay on the request.
Dispute support
Active
Open concerns can pause the next step during review.
Service windows
Published timing for trust handling
Urgent concerns
Safety and fraud concerns come first
Reports suggesting immediate safety, impersonation, or payment risk are prioritised.
First update
First updates follow the published target
The first response and next evidence step follow the stated service window.
Investigation
Disputes stay under review until an outcome
Cases remain tracked until resolved, escalated, or closed with a recorded outcome.
Follow-up
Follow-up starts after review closes
Payment, standing, and follow-up actions move after the outcome is recorded.
Need to escalate?
Use the incident form for active customer harm, the disclosure route for sensitive technical findings, or reopen the reporting route if the case already has a reference.