Service guidance
Service guidance, plain and clear
Read the latest published guidance before you confirm completion, release payment, or respond to a service-safety concern.
21/06/2026
Verify Payment in Official Platform Records Before Release or Fulfilment
Users should verify payment status only inside the official platform checkout, booking, or escrow record before releasing an item, beginning fulfilment, or marking a service job complete. Screenshots, forwarded receipts, and off-platform messages may be useful context, but should not be treated as final proof of payment.
21/06/2026
How to Verify Payment Before Release
General TrustOps safety guidance: before releasing an item, starting fulfilment, or marking a service job complete, users should verify payment status inside the official platform checkout, booking, or escrow record. Private screenshots, forwarded receipts, or off-platform messages should be treated as supporting information only and not as final proof of payment.