Service trust

Service trust, clearly handled

Public guidance for verification, payment protection, service evidence, and support.

Directory trust state

60

Listed Guild members

30

Active trust badges

21

Covered locations

3

Capability tracks

How trust works

How Qubictry keeps service work clearer

Verification layer

Trust Badge and Trust Passport live inside the Trust Centre

Disputes

What happens if there is a dispute

Disputes are tracked until there is a documented outcome, escalation, or closure.

Clear job scope

Start with the service, location, timing, and budget where possible.

Protected payment where supported

Where supported, keep payment on the service record rather than in private side deals.

Evidence-led completion

Use service notes, photos, and customer confirmation where needed.

Dispute review

Keep the job record and supporting evidence together for review.

Privacy and minimisation

Share only the minimum evidence needed. Never include bank or login details.

Reporting concerns

How to report a concern safely

Use the guided support routes and share only the information needed to understand the case.

Scope

Use the report path for impersonation, payment abuse, safety issues, or service disputes that need support review.

Acknowledgement

The team works to acknowledge reports within the published service window and explain the next step.

Resolution

Resolved cases may lead to standing updates, payment actions, or support follow-up depending on the outcome.

  • •Do not send card details, CVVs, bank tokens, or login passwords.
  • •Share only the booking, evidence, or contact details needed to review the case.
  • •Redact unrelated personal data before uploading screenshots or PDFs.
  • •Use the support path for active customer harm and the policy pages for general guidance.

Published guidance

Recent trust guidance

Only published trust guidance backed by live records is shown here.