Disputes
What happens if there is a dispute
Disputes are tracked until there is a documented outcome, escalation, or closure.
Clear job scope
Start with the service, location, timing, and budget where possible.
Protected payment where supported
Where supported, keep payment on the service record rather than in private side deals.
Evidence-led completion
Use service notes, photos, and customer confirmation where needed.
Dispute review
Keep the job record and supporting evidence together for review.
Privacy and minimisation
Share only the minimum evidence needed. Never include bank or login details.