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Responsible disclosure
Use this route when the issue is technical, confidential, or dangerous to publish openly. This includes credential exposure, impersonation vectors, account takeover risk, and flaws in trust or payout flows.
Use the report path for impersonation, payment abuse, safety issues, or service disputes that need support review.
The team acknowledges reports within the published service window and explains the next step.
Resolved cases may lead to standing updates, payment actions, or support follow-up depending on the outcome.
What to send
Primary channels
Support
support@qubictry.com
General service and account issues
Report a concern
/report
Guided service, payment, and safety issue reporting
Response windows
Urgent concerns
Urgent safety and fraud concerns are reviewed first
If a report suggests immediate safety, impersonation, or payment risk, it is prioritised ahead of routine updates.
First update
You receive an update within the published review window
Customers and Guild members receive a first response and the next evidence step within the stated service window.
Investigation
Disputes stay under review until a documented outcome is reached
Dispute cases are tracked until they are resolved, escalated, or closed with a recorded outcome.
Follow-up
Post-resolution actions move after the review closes
Payment release, standing updates, and follow-up notices move only after the review outcome is recorded.
