Scope
Use the report path for impersonation, payment abuse, safety issues, or service disputes that need support review.
Sensitive reporting
Report sensitive issues safely
Use this route when the issue is technical, confidential, or dangerous to publish openly. This includes credential exposure, impersonation vectors, account takeover risk, and flaws in trust or payout flows.
Acknowledgement
The team works to acknowledge reports within the published service window and explain the next step.
Resolution
Resolved cases may lead to standing updates, payment actions, or support follow-up depending on the outcome.
What to send
- Do not send card details, CVVs, bank tokens, or login passwords.
- Share only the booking, evidence, or contact details needed to review the case.
- Redact unrelated personal data before uploading screenshots or PDFs.
- Use the support path for active customer harm and the policy pages for general guidance.
Primary channels
Support
support@qubictry.com
General service and account issues
Report a concern
/report
Guided service, payment, and safety issue reporting
Response windows
Urgent concerns
Safety and fraud concerns come first
Reports suggesting immediate safety, impersonation, or payment risk are prioritised.
First update
First updates follow the published target
The first response and next evidence step follow the stated service window.
Investigation
Disputes stay under review until an outcome
Cases remain tracked until resolved, escalated, or closed with a recorded outcome.
Follow-up
Follow-up starts after review closes
Payment, standing, and follow-up actions move after the outcome is recorded.