Active fraud or impersonation
Use this route when someone is impersonating a Guild member, changing payment instructions, or trying to move the work away from the protected service record.
Incident routing
Report the issue safely
Use this page when a service job, payment instruction, or identity trail looks wrong and the issue needs manual review. Keep the report factual, time-bound, and limited to the evidence actually needed.
Service dispute or unsafe handoff
Use this route when arrival, completion, materials, or quality issues create immediate customer harm or a contested outcome.
Technical weakness
If the issue is sensitive and should not be disclosed publicly, move into responsible disclosure rather than sharing evidence in an ordinary support thread.
What to include
- Do not send card details, CVVs, bank tokens, or login passwords.
- Share only the booking, evidence, or contact details needed to review the case.
- Redact unrelated personal data before uploading screenshots or PDFs.
- Use the support path for active customer harm and the policy pages for general guidance.
Escalation desk
Support
support@qubictry.com
General service and account issues
Report a concern
/report
Guided service, payment, and safety issue reporting
Policy centre
/policies
Marketplace rules, privacy, and payment guidance
Service windows
Urgent concerns
Safety and fraud concerns come first
Reports suggesting immediate safety, impersonation, or payment risk are prioritised.
First update
First updates follow the published target
The first response and next evidence step follow the stated service window.
Investigation
Disputes stay under review until an outcome
Cases remain tracked until resolved, escalated, or closed with a recorded outcome.
Follow-up
Follow-up starts after review closes
Payment, standing, and follow-up actions move after the outcome is recorded.