Active fraud or impersonation
Use this route when someone is impersonating a Guild member, changing payment instructions, or trying to move the work off the governed path.
Report an incident
Start the safest trust path for an active incident
Use this page when a service job, payment instruction, or identity trail looks wrong and the issue needs manual review. Keep the report factual, time-bound, and limited to the evidence actually needed.
Service dispute or unsafe handoff
Use this route when arrival, completion, materials, or quality issues create immediate customer harm or a contested outcome.
Technical weakness
If the issue is sensitive and should not be disclosed publicly, move into responsible disclosure rather than sharing evidence in an ordinary support thread.
What to include
- Do not send card PANs, CVVs, bank tokens, or login passwords.
- Redact unrelated identity records before uploading screenshots or PDFs.
- Share only the booking, dispute, or device context needed to verify the issue.
- Use the disclosure route for sensitive technical weaknesses and the incident route for active customer harm.
Escalation desk
TrustOps hotline
+234 800 400 1122
Escalations, fraud sync, disputes
Security email
security@qubictry.com
Coordinated disclosure, vulnerability reports
Support
support@qubictry.com
Platform issues, account access
Service windows
T+30 min
Initial triage
TrustOps reviews active service risk, fraud, or handoff reports and confirms the first routing path.
T+24h
Acknowledgement
Reporters receive a first response, evidence checklist, and the next action expected from the operations desk.
14 working days
Investigation window
Disputes, referral incidents, and service-risk reviews should reach a documented outcome within the published review window.
T+48h
Post-resolution action
Once a case closes, restitution routing, trust-note publication, or follow-up action should move within the next 48 hours.