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We are restoring your account context, Guild member access, service basket, and trust status.
Report an incident
Use this page when a service job, payment instruction, or identity trail looks wrong and the issue needs manual review. Keep the report factual, time-bound, and limited to the evidence actually needed.
Use this route when someone is impersonating a Guild member, changing payment instructions, or trying to move the work off the governed path.
Use this route when arrival, completion, materials, or quality issues create immediate customer harm or a contested outcome.
If the issue is sensitive and should not be disclosed publicly, move into responsible disclosure rather than sharing evidence in an ordinary support thread.
What to include
Escalation desk
Support
support@qubictry.com
General service and account issues
Report a concern
/report
Guided service, payment, and safety issue reporting
Policy centre
/policies
Marketplace rules, privacy, and payment guidance
Service windows
Urgent concerns
Urgent safety and fraud concerns are reviewed first
If a report suggests immediate safety, impersonation, or payment risk, it is prioritised ahead of routine updates.
First update
You receive an update within the published review window
Customers and Guild members receive a first response and the next evidence step within the stated service window.
Investigation
Disputes stay under review until a documented outcome is reached
Dispute cases are tracked until they are resolved, escalated, or closed with a recorded outcome.
Follow-up
Post-resolution actions move after the review closes
Payment release, standing updates, and follow-up notices move only after the review outcome is recorded.
