Clear job scope
Start with the service, location, timing, and budget where possible.
Service rules
Rules that govern service trust
These policies explain how Qubictry handles service scope, evidence, privacy, and referral accountability when work passes through the trust path.
Protected payment where supported
Where supported, keep payment on the service record rather than in private side deals.
Evidence-led completion
Use service notes, photos, and customer confirmation where needed.
Dispute review
Keep the job record and supporting evidence together for review.
Privacy and minimisation
Share only the minimum evidence needed. Never include bank or login details.
Response timing
Policies are only credible when timing is visible
Urgent concerns
Safety and fraud concerns come first
Reports suggesting immediate safety, impersonation, or payment risk are prioritised.
First update
First updates follow the published target
The first response and next evidence step follow the stated service window.
Investigation
Disputes stay under review until an outcome
Cases remain tracked until resolved, escalated, or closed with a recorded outcome.
Follow-up
Follow-up starts after review closes
Payment, standing, and follow-up actions move after the outcome is recorded.