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Policies
These policies explain how Qubictry handles service scope, evidence, privacy, and referral accountability when work passes through the trust path.
Every request should start with a clear service description, location, timing expectation, and budget range where possible.
Payment should stay attached to the service record where a protected payment route is available, rather than moving into private side deals.
Completion should be supported by service notes, photos, and customer confirmation where needed.
When a concern is raised, the job record and any supporting evidence stay together for review.
Only the minimum evidence needed to review the case should be shared. Sensitive bank or login details should never be included.
Response timing
Urgent concerns
Urgent safety and fraud concerns are reviewed first
If a report suggests immediate safety, impersonation, or payment risk, it is prioritised ahead of routine updates.
First update
You receive an update within the published review window
Customers and Guild members receive a first response and the next evidence step within the stated service window.
Investigation
Disputes stay under review until a documented outcome is reached
Dispute cases are tracked until they are resolved, escalated, or closed with a recorded outcome.
Follow-up
Post-resolution actions move after the review closes
Payment release, standing updates, and follow-up notices move only after the review outcome is recorded.
