Service intake and scope
Work should start with a named service scope, city, timing expectation, and accountable Guild member or Curator trail.
Policies
Rules that govern service trust and escalation
These policies explain how Qubictry handles service scope, evidence, privacy, and referral accountability when work passes through the trust path.
Protected Payment and materials
Where commerce and service overlap, payment and material approvals should stay on governed rails rather than moving into private side deals.
Disputes and evidence
Disputes should capture the job reference, timeline, media evidence, and the safest route for follow-up before any standing impact is applied.
Referral accountability
Referrals earn responsibility. Curators and Guild members both carry a weighted share of the outcomes tied to the people they vouched for.
Privacy and minimisation
Only the minimum evidence needed to understand the case should be shared. Card data, login secrets, and unrelated identity records must stay out of reports.
Response timing
Policies are only credible when timing is visible
T+30 min
Initial triage
TrustOps reviews active service risk, fraud, or handoff reports and confirms the first routing path.
T+24h
Acknowledgement
Reporters receive a first response, evidence checklist, and the next action expected from the operations desk.
14 working days
Investigation window
Disputes, referral incidents, and service-risk reviews should reach a documented outcome within the published review window.
T+48h
Post-resolution action
Once a case closes, restitution routing, trust-note publication, or follow-up action should move within the next 48 hours.